Privacy Policy

This privacy policy explains how Aventures sur la Route France collects, uses, and protects your personal information when you use our online platform and services. We are committed to safeguarding your privacy and ensuring the security of your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

Aventures sur la Route France, located at 34 Rue des Peupliers, Annecy, Auvergne-Rhône-Alpes, 74000, France, is the data controller responsible for processing your personal data collected through this service.

Information We Collect

We collect personal information necessary to provide and improve our road trip planning, itinerary development, vehicle rental coordination, accommodation booking, guided experiences, travel insurance coordination, local activity recommendations, and digital travel guide services. The types of information we may collect include:

• Identity and Contact Data: Names, addresses, email addresses, phone numbers, dates of birth, passport details (if required for specific bookings or services).
• Financial Data: Payment card details or other payment information used to process transactions for bookings and services.
• Travel Details: Information related to your travel plans, preferences, requirements, itinerary specifics, group composition, and any special needs.
• Technical Data: Internet protocol (IP) addresses, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our service, pages viewed, time spent on pages, links clicked, and other usage patterns.
• Communication Data: Records of your communication with us.

We collect this information when you provide it directly to us (e.g., when filling out forms, making bookings, contacting us), or automatically as you interact with our online platform (e.g., via cookies and similar technologies).

How We Use Your Information

We use your personal information for various purposes based on lawful grounds:

• To Provide and Manage Services: To process your bookings, arrange vehicle rentals, book accommodation, plan itineraries, coordinate guided experiences, arrange travel insurance, and provide digital travel guides. This is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Communication: To communicate with you about your bookings, respond to inquiries, provide updates, and send service-related notifications. This is necessary for the performance of a contract or our legitimate interests in providing customer support.
• Processing Payments: To process payments for the services you purchase. This is necessary for the performance of a contract.
• Improving Our Services: To analyze usage data, gather feedback, and understand user preferences to enhance our online platform, services, and customer experience. This is based on our legitimate interests in improving our business and offerings.
• Marketing: To send you promotional materials, special offers, or newsletters about our services, but only where you have provided your consent or where otherwise permitted by law. You have the right to withdraw your consent at any time.
• Legal Obligations: To comply with legal and regulatory requirements, such as tax obligations, or respond to lawful requests from public authorities. This is necessary for compliance with a legal obligation.
• Preventing Fraud: To detect and prevent fraudulent activities. This is based on our legitimate interests in protecting our business and customers.

Legal Basis for Processing

We process your personal data relying on the following legal bases under GDPR:

• Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, provided your interests and fundamental rights do not override those interests.
• Consent: Where you have given consent to the processing of your personal data for one or more specific purposes.

Data Sharing and Disclosure

We may share your personal information with third parties only when necessary to provide our services or comply with legal obligations:

• Service Providers: We share data with third-party service providers who perform services on our behalf, such as vehicle rental companies, accommodation providers (boutique hotels, guesthouses, campsites), activity organizers, travel insurance providers, and payment processors. These providers are contractually obligated to protect your data and use it only for the specific purposes of providing the requested services.
• Legal Compliance: We may disclose information when required by law, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

Your personal information may be transferred to, and stored in, countries outside of your jurisdiction where data protection laws may differ from those in your country. When we transfer your data outside the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Transferring to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Using specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. (Note: Check current status of Privacy Shield or replacement mechanisms like SCCs/UK Addendum).

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal data, under certain conditions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Complain: You have the right to lodge a complaint with a supervisory authority regarding our processing of your personal data.

To exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Cookies and Similar Technologies

Our online platform uses cookies and similar technologies to function effectively, improve your experience, and analyze usage. For detailed information about the cookies we use and your choices regarding cookies, please refer to our separate Cookie Policy (if applicable) or the relevant section below.

Third-Party Links

Our online platform may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us by mail at the following address: